Version: May 2018
The information that is collected:
This information is collected :
- contact information including email address
- demographic information such as postcode
- other information relevant to customer orders/ offers
At no point 3dogg keeps financial records like credit card details, bank details, etc. in its records. This data is kept at our financial processing companies Mollie and Paypal. We are in possession of documents that proof customer data is protected according to the highest standards.
Use of the information
We use the data to initially complete orders and for its own marketing purposes. These marketing purposes will all be related to 3D printing. At no point we will sell or give away data to a third party for marketing (or any other) purposes.
The information collected is required to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- Information may be used to improve our products and services.
- Periodically promotional emails may be sent about new products, special offers or other information which you may find interesting using the email address which you have provided.
- From time to time, you can be contacted to provide information for market research purposes. This will be done by email. The information used can be used to to customise the website according to your interests.
- For this purpose we use: www. mailchimp.com
- we use: google analytics and adwords
Data is entered into systems from certain selected partners. These partners include (but not exclusive to) DHL for shipping, Paypal and Mollie for payment processing, Mailchimp for marketing emails. These partners are all certified to handle data with the highest degree of security.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
At 3dogg traffic log cookies are being used to identify which pages are being used. This helps to analyse data about web page traffic and improve the website in order to tailor it to customer needs. Information is only used for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
The websites hosted by 3dogg may contain links to other websites of interest. However, once you have used these links to leave the 3dogg site, you should note that 3dogg does not have any control over that other website. Therefore, 3dogg cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
It is 3dogg's policy to not sell, distribute or lease your personal information to third parties unless your permission in writing is in our possession or are required by law to do so. Your personal information may be used to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
At any time you can receive a summary of the data that 3dogg has in it systems. If requested we can remove names and addresses from our systems to a certain extent, but this will mean that a new account has to be made for a next purchase. Your name and details cannot be erased from, say, bank records for obvious reasons.
If you believe that any information we are holding on you is incorrect or incomplete, please write by email us as soon as possible, at the above address.
5913 HG Venlo NL